In a world where it society changes daily and businesses can be impacted by seemingly unrelated events with no warning, it can be difficult to manage a workforce sustainably – much less keep a happy, healthy staff base that truly care about and are invested in to operations! The answer lies in fostering true employee engagement which in time results in employee empowerment.
Traditionally, businesses take a top-down approach; whereby the management hierarchy make the decisions and dictate the company’s direction and objectives to those lower down the scale. Dependent on the staff hierarchy in place, communications on such matter may filter down several levels of management, which can dilute the message.
In many cases the issue is the gap (be it perceived, physical or operational) between management and ‘front-line’ staff. Too large a gap allows for misdirection in business decisions: prioritising things that are of little or no importance to operational staff, not removing sufficient blockages to work, or misunderstanding the efficiency and/or ability of staff to carry out tasks.
In order to avoid such miscommunication and misunderstanding, it is imperative that businesses allow their employees to share ideas and input on high-level decisions and direction. This is beneficial two-fold to the employers. This ‘bottom up’ approach is not conventional – but it works.